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416-722-3393

FAQ

  • Do I need a referral?

To make an appointment with one of our medical specialists, you will need a referral from your family doctor, walk-in clinic doctor, or another medical specialist. For your convenience you may download the form below then ask your doctor to fill it out and fax it to us. Alternatively, you can ask your doctor to refer to one of our specialists by name. We will contact you within 2 days of receiving your request for consultation to book an appointment. For our Rehabilitative services including physiotherapy, chiropractic, massage therapy and acupuncture no referral is required. Please call us at 416-722-3393 to book an appointment. Same day availability for appointments is available.

  • How long will I wait to see a see a Medical Specialty Doctor?

In Ontario, the average appointment wait time to see an Orthopaedic Surgeon is 6-8months. With our commitment to your individual customer experience we are able to accommodate a first appointment within 1-4 weeks. We are pleased to offer all other medical specialty appointments within a month.

  • How may I book an appointment for a procedure such as PRP or IR?

One of our medical specialty doctors will first meet with you to determine a treatment plan prior and determine the best procedures. If you are an eligible candidate, our team will than contact you to schedule a procedure and provide detailed instructions.

  • How fast can I make an appointment with a physiotherapist or chiropractor?

With our commitment to excellence we offer same day appointments.

  • How will I know if my appointment is confirmed?

You appointment is confirmed at the time of booking. We provide 24hour confirmation call prior to you appointment.

  • How far in advance may I cancel my appointment?

Please notify our team as soon as possible and within 24-48hours of your appointment. Please note we have a cancellation fee for no-show appointments or less than 24hours cancellation.

  • How much will a visit cost?

Fees for services vary based on type of treatment and insurance coverage. Please refer to our Fees and Financing options for more details.